Product Demos for Customer Success
Product videos showing key functions that customer success teams need to maximize retention, and find expansion opportunities with existing customers.
Gain full visibility across all your customers
Customer Success Executives gain a bird’s eye view of all customer activty. Support cases, Net Promoter Scores, and ARR by Customer Segment.
Use Net Promoter Score to drive the right action at the right time
Net Promoter Score is a simple way to capture customer sentiment. In absence of telemetry data, it’s the best way to figure out if you need to work on issues. This video shows how TekStack incorporate NPS Surveys into key lifecycle moments like go-live, or subscription renewal.
Manage Opportunities with Existing Customers
In this video, you’ll see TekStack’s approach to opportunity management with existing customers. When an opportunity is successful, the order can be co-termed with a customer’s existing subscription and invoiced to the pro-rated amount based on the remaining months of the subscription term.
Provide your customers with a self-service portal
This video will provide an overview of TekStack’s self-service portal that you can deploy to your end customers. Your customers can view or submit new support cases, search your knowledge base, get updates on projects, share documents, review invoices