Customer Success Software –
Keep Customers Forever

Your company spends a lot of money and time finding customers, but ironically
most companies are under invested in programs to retain and grow with them.

First Impressions
are lasting ones

Before buyer’s remorse can set, overwhelm customers with a flawless onboarding experience. Your new customers deserve a consistent approach, and your team would appreciate a standard procedure for onboarding.

TekStack provides customer on-boarding playbooks that automate each step from deal signing, invoicing, provisioning, and project kick off. These playbooks are supported with task tracking to remind your team and provide oversight.

Customer Success Software
customer success software

Build Prescriptive
Service Offerings

Set achievable expectations with your team and your customers. TekStack uses project templates to ensure each project has the same structure, tasks, and effort budgets. This makes it a breeze for the project managers to deliver, and ensures all parties are setup for success.

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Provide World-Class Support

TekStack provides multi-channel help desk right out of the box. Email, phone, portal, and livechat options give customers every opportunity to get the help they need. Self Service portals can link across project information, help desk cases, knowledge base articles, discussion forums, ideas, and invoice history. Cases are easy to manage with SLAs, entitlements, and queues.

customer success software

Implement Customer Success

Many customer success teams are handicapped because they don’t have the necessary customer information to do their job. TekStack gives everyone in the company a 360 degree view of the customer.

Track customer journey and segmentation information.
Run customer-at-risk and renewal playbooks automatically.

customer success software

Track your Progress

Net Promoter Score is the best benchmark to track customer sentiment. Its clear, simple, and easily benchmarked across customers and over time. TekStack integrated NPS surveys into key customer journey milestones.

It captures results so you can see changes over time, analyze by customer role, and stage in their journey.